FAQ

HI, WE WOULD LIKE TO HELP YOU!

Are the products sold online new?

Yes! We can assure you that all products sold online are new.

Where is my order?

You will receive an email with your tracking number once your order leaves our warehouse. You may track your package by entering your tracking number on this link : https://www.fareye.co/track.html?com_code=zph&pm_Id=18,39,84,342. Should you have any further inquiries  you may also contact our Customer Service Department anytime.

Can I exchange or return an item purchased online?

You have up to 7 days from receipt of your order to return or exchange an item. To process the return / exchange please contact our Customer Service  and follow the instructions.

RETURNS & EXCHANGES CONDITIONS

  1. Return and Exchange of damaged, defective or incorrectly shipped items.

All items sold in the website undergo thorough quality control procedures. Every item is inspected before it leaves our warehouse and is shipped to your doorstep. Furthermore, all goods shipped are fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices and we inspect and pack all your orders with care, we think you will be extremely satisfied with your purchase.

There may be times, however, when we make a mistake and items are damaged, defective or incorrectly shipped. If this happens to you , we will gladly replace the item.

You have up to 7 days from receipt of your order to request for a refund or an exchange. To process the return or exchange please contact our Customer Service Department  stating the reason for return/ exchange. If the item is no longer available, we will coordinate with the customer for a suitable replacement.

We recommend that you insure the return shipment as you will be liable for damage to them until they reach our warehouse. In case of dispute, we recommend you keep proof of sending. XARA will pay for the appropriate shipping costs related to return of damaged, defective or incorrectly shipped items. Upon the receipt of damaged, defective or incorrectly shipped item/s, we will evaluate and confirm if the item/s  is acceptable for return / exchange.

  1. Exchange due to wrong size purchased.

Generally, only defective and/or damaged items will be entertained for exchange because all orders placed online are final. However, specific cases like that of wrong sizes can become an exception as long as the item/s to be exchanged are of the same kind or of the same price or higher.  Please contact our Customer Service Department right away if you wish to exchange an item/s due to wrong size. You have up to 7 days from receipt of the item/s to inform us. Item/s to be exchanged must also be in marketable form and in original packaging (tags intact, unwashed, unused).

If we agree to exchange your item/s , customer will bear all shipping costs related to such exchange. We recommend that you insure the return shipment as you will be liable for damage to them until they reach our warehouse. In case of dispute, we recommend you keep proof of sending. Upon the receipt of item/s, we will evaluate and confirm if the item is acceptable for exchange.

I live outside the Philippines. Can I purchase from the XARA online store?

For orders outside of the Philippines, please contact our Customer Service Department and we will see what we can do for you.

Are prices listed online inclusive of tax?

All prices online are posted using the Philippine Peso currency and are inclusive of tax.

How much is the delivery/ shipping fee?

Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates summary on the shopping bag summary.

How long will it take to get my orders?

Maximum lead time from date of dispatch:

Destination:

NCR- 3 days

Cavite, Laguna, Rizal, Pampanga, Bulacan- 4 days (8 days for outskirts)

Luzon (all other provinces)- 5 days (8 days for outskirts)

Visayas- 7 days (10 days for outskirts)

Mindanao- 7 days (10 days for outskirts)

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

What if I am not available to receive the purchased items?

If you are not available to personally receive your package, anyone you trust can receive the package for you. Please note that in all circumstances, the recipient is required to sign the waybill as confirmation of receipt or proof of delivery. We reserve the right to request for a valid ID to ensure the safekeeping of your package. All items included in the purchase and as stated in the invoice SHOULD be accepted and paid for. For Cash on Delivery, refusal to accept orders will result in blocking of person from shopping at xara.com.ph

Please note that an order is entitled to three (3) delivery attempts. After the third attempt and the order is still not signed as received by the customer, it shall be delivered back to our warehouse and our Customer Service Department will get in touch with you.

What if the purchased item is a gift to another person?

If you wish to send your purchase as a gift to another person, simply enter the recipient’s personal details in the space  provided under the Shipping information. Please keep in mind that the delivery of gift item(s) is only available for those paying through DragonPay or PayMaya. COD is not acceptable to avail of this service. The recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID to ensure safekeeping of your package. Should you wish to include a note with the package, please contact our Customer Service Department immediately after your order has been confirmed. We will gladly do it for you!

What are your payment options?

We accept the following methods of payment:

  1. COD
  2. Credit Cards via PayMaya
  3. DragonPay
  • Note that for Cash on Delivery, refusal to accept orders will result in blocking of person from shopping at xara.com.ph
Contact Us
Customer Service
+639 123 838

Monday – Friday | 9am – 6pm
Philippine Standard Time