Returns

RETURNS & EXCHANGES CONDITIONS

  • Return and Exchange of damaged, defective or incorrectly shipped items.
  • All items sold in the website undergo thorough quality control procedures. Every item is inspected before it leaves our warehouse and is shipped to your doorstep. Furthermore, all goods shipped are fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices and we inspect and pack all your orders with care, we think you will be extremely satisfied with your purchase.
  • There may be times, however, when we make a mistake and items are damaged, defective or incorrectly shipped. If this happens to you , we will gladly replace the item.
  • You have up to 7 days from receipt of your order to request for a refund or an exchange. To process the return or exchange please contact our Customer Service Department stating the reason for return/ exchange. If the item is no longer available, we will coordinate with the customer for a suitable replacement.
  • We recommend that you insure the return shipment as you will be liable for damage to them until they reach our warehouse. In case of dispute, we recommend you keep proof of sending. XARA will pay for the appropriate shipping costs related to return of damaged, defective or incorrectly shipped items. Upon the receipt of damaged, defective or incorrectly shipped item/s, we will evaluate and confirm if the item/s is acceptable for return / exchange.

EXCHANGE DUE TO WRONG SIZE PURCHASED

  • Generally, only defective and/or damaged items will be entertained for exchange because all orders placed online are final. However, specific cases like that of wrong sizes can become an exception as long as the item/s to be exchanged are of the same kind or of the same price or higher. Please contact our Customer Service Department right away if you wish to exchange an item/s due to wrong size. You have up to 7 days from receipt of the item/s to inform us. Item/s to be exchanged must also be in marketable form and in original packaging (tags intact, unwashed, unused).
  • If we agree to exchange your item/s , customer will bear all shipping costs related to such exchange. We recommend that you insure the return shipment as you will be liable for damage to them until they reach our warehouse. In case of dispute, we recommend you keep proof of sending. Upon the receipt of item/s, we will evaluate and confirm if the item is acceptable for exchange.