If you are not available to personally receive your package, anyone you trust can receive the package for you. Please note that in all circumstances, the recipient is required to sign the waybill as confirmation of receipt or proof of delivery. We reserve the right to request for a valid ID to ensure the safekeeping of your package. All items included in the purchase and as stated in the invoice SHOULD be accepted and paid for. For Cash on Delivery, refusal to accept orders will result in blocking of person from shopping at xara.com.ph

Please note that an order is entitled to three (3) delivery attempts. After the third attempt and the order is still not signed as received by the customer, it shall be delivered back to our warehouse and our Customer Service Department will get in touch with you.